Businesses that depend on quality physical security and hospitality to their customers cannot achieve a competitive advantage without the support of service-oriented door supervisors and experienced front-of-house reception staff. Quality service-oriented door supervisors also contribute to ensuring that venues integrate smoothly into their local communities. Service-oriented door supervisors differ from those that stand at doorways and allow or prevent access. Our security personnel possess service and security skills. Our modern approach is to maintain a pool of service-oriented door supervisors who possess high standards of communication, teamwork and judegment skills.